To accept a transferred ticket, follow these steps:
Check your inbox for an email notifying you of the ticket transfer
Click "Accept Ticket Transfer" button in the email
Log into or create your Cosm account to accept the transfer
Once accepted, you'll have full access to the ticket(s) and can access them through both the Cosm website and the app
Please note that refunds are only available for the purchaser of the original transaction. Refunds are not available for the recipient of the transfer.