The refund policy for annual memberships aligns with our standard no-refund venue policy. To learn more about the Cosm Club Membership Terms & Conditions, please visit this link: Cosm Club Membership Terms & Conditions
We encourage all guests to carefully read all terms and conditions prior to purchasing and to keep in mind that this is a yearly subscription commitment. Please note that memberships are set to automatically renew annually beginning July 1, 2027, and each year thereafter. Please contact our Sales Director to finalize any cancellation requests.
To cancel your membership ahead of the next renewal period using the website, follow these steps:
Visit our website at this link: Cosm App for IOS or Cosm App for Android
From the homepage, click the “Profile” icon at the top right corner of the screen.
Navigate to the “Payments” section.
From there, find the “Memberships” button. Here, you’ll have the option to view your active memberships, update payment methods, and cancel current membership plans.
To cancel your membership ahead of the next renewal period using the app, follow these steps:
Visit our app at these links: Cosm App for IOS or Cosm App for Android
From the homepage, click the “Profile” icon at the top right corner of the screen.
Navigate to the “Payments” section.
From there, find the “Memberships” button. Here, you’ll have the option to view your active memberships, update payment methods, and cancel current membership plans.
If you’re having trouble cancelling you’re membership account or still have questions, please contact our Membership Team.
Cosm LA:
Contact the Membership team: LA.memberships@cosm.com
Cosm Dallas:
Contact the Membership team: Dal.memberships@cosm.com
Cosm Atlanta:
Contact the Membership team: Atl.memberships@cosm.com
Cosm Detroit:
Contact the Membership team: Det.memberships@cosm.com