All lost and found items are taken to Security during events. During an event, guests may contact any member of our Security or Fan Ambassador teams directly to inquire about lost items. If after the event, please reach out to our Customer Service team via the chat box. Include a description of the lost item, the date it was lost, and any relevant details that could help locate it — such as your seat number or the level you were on. Be sure to provide your contact information so we can follow up with you if the item is found.
All lost and found items will be housed at the Fan Ambassador’s desk (airpods, cell phones, sunglasses, purses, etc.). All unclaimed items will be discarded or donated 30 days after they are found. Credit cards will be destroyed after 72 hours after they are found. Cosm assumes no responsibility for items lost at events.